FAQS


1. Is it Black Owned?
Proudly yes 

2. Where are we located?
We are a US based company, and all our products are designed in the United States. To reduce the cost for our customers, all the material sourcing is done from Africa, Brazil, India, Netherland, and being manufactured from Vietnam, India, China, and Thailand. Hence, the packages are distributed randomly from these warehouses.

3. Who is the owner of Anewow and Afroanew?
The owner is Annika Anderson, she is a Black Woman from Limpopo province, city in Polokwane. She founded Anewow and later on merged with the Hong Kong office for the production while the designing is done from the United States.

4. What is the material of the headwraps?
The outer part is made of waxed cotton and the inner part of pure satin that will protect and keep your hair healthy and moisturised. The satin lined head wraps will maintain the natural oils in your hair and allow for less friction between your hair and other surfaces such as a cotton sheet or pillowcase. Sleeping on satin helps keep the curls' shape and style without causing kinks and bumps. It also keeps hair from getting frizzy and poofy. Yep, satin even helps keep your hair hydrated! Sleeping on cotton is known to dry out your hair from root to tips, satin helps keep it fresh. Therefore, all our headwraps are satin lined, keeping in mind the texture of our hair.
The material of the outer part can depend on head wrap to head wrap ( we mention the material of the head wrap under each product on our website). The outer part can be waxed cotton, polyester, silk, cotton fiber, case flocking, micro suede or washed denim. But the main materials that we use are waxed cotton and polyester.

5. How long is shipping?
1) Normal Shipping : 12-15 working days
2) Express Shipping : 5-7 working days
We ship free for orders which are $65 and above and in free shipping, we provide normal shipping services only.

6. How secure are our head wraps?
They are very much secure as there is a drawstring attached at the back of the wig to tighten it which doesn’t let the wig to fall off.

7. Do we make customised head wraps?
Yes we do make customised head wraps and wrap wigs. Be it any design, any style, any colour, you just name it and it will be done. The price will be decided after we check the complexity of that particular product. The time required will be a maximum of 10 working days depending upon product to product. Customisation requests will be taken either on Facebook messages or Instagram direct messages or you can email us at info@anewow.com. Kindly do not place your customisation requests on the small box at the check out while placing your order, that would not be considered.

8. Do we have large sizes available in our head wraps?
Yes, the large sizes are available on the link https://www.anewow.com/collections/large-size Kindly either dm, inbox or email us your order number after the order is compeleted so that we can dispatch a large size for you.

9. Do we have baby wraps?
Yes, we do have a whole range of baby wraps on our website please check https://www.anewow.com/collections/girls-headwraps

10. Is there a phone number to contact us?
We are an online website that operates online only. You can either email us at info@anewow.com or message us on Facebook and Instagram.

11.How to wash your headwraps?
If you are wearing headwrap for the first time, you may wonder how to care for it and wash it. Headwraps often requires special care to ensure that your wraps stay looking great. Here are some quick and easy tips on how to care for your headwraps!  

There are 2 ways for reference to wash your headwraps:  
washing  machine :  
When washing your headwraps in your washing machine, always use cold water. Select your machine's delicate cycle when washing your headwraps. To dry, shape your hats on a towel and allow them to air dry.  Putting headwraps with elastic in the dryer can dry out the elastic, causing it to break. Do not bleach your headwear.  
Hand washing :  
Use cold water and a gentle fabric softener to wash your headwear, rubbing it gently in the solution. Then once clean, either put it on a rack dryer or place it onto a towel and allow it to air dry. This will ensure you don’t get any heat damage and it will help your headwraps stay in great condition for as long as possible.

12.How to pay without a PayPal account?
Buyers Can Checkout Without a PayPal Account
Here’s how this easier checkout works:

Step 1: Choose the payment method as PayPal

Step 2: Choose " Pay With Debit or Credit Card " in the bottom

Step 3:  Enter your Card No + Expired Date + CSC No on the backside of your card.

Step 4:  Kick the last button: 

Step 5: Sit and get ready to enjoy your beauty.  :-)