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FAQS


1.Anew accessories is it on all types of hair?

"Anew accessories fit and work on all types of hair.
Initially designed for afros hair volume and versatility, each hair texture will find its installation technique and adapt the accessory to wishes. "

2.Are there any sizes of HeadWrap?

"The HeadWrap exists in one size.
It is suitable for an adult.

3.How to maintain Anew accessories?

"1st hand wash then with similar color.
For best use, always fold your Anewow accessories flat. "

4. How long does it take to ship out my order and how long does delivery take?

We typically ship out all orders within 1-2 business days unless it's a pre-order. Delivery date depends on your location and shipping method. At most, it can take 12-15 business days within the U.S and 2-3 weeks outside the U.S.


5. Do you allow Returns and Exchanges?

Yes, we allow the return and exchange of unworn and unwashed items if we receive them within 14 days after it was delivered to you.


6. Do you do custom orders?

We do not currently do custom orders. We currently only sell ready-made HeadWrap listed on our website.


7. Do you restock sold out items?

We are always updating our inventory with new styles and occasional may restock sold out items. If you are interested in purchasing an item that's currently unavailable, please contact us at anewow@hotmail.com and we will advise you if an item will be restocked or discontinued. If the item will be restocked we'll provide you with the estimated arrival time frame.

8. How quickly do you respond to emails? Do you have weekend hours?

We generally respond within 24 hrs during our regular office hours which are Monday- Friday, 9am-5pm EST. Customer Service is currently not available on Saturdays and Sundays.

9. Do you restock limited print items?

Once our limited print items are out of stock, they will not be reproduced. So, make sure to get it before it’s sold out!

10. Do you offer wholesale?

"For any bulk order request, please send us your request by mail to anewow@hotmail.com

11.How to pay without a PayPal account?

Buyers Can Checkout Without a PayPal Account
Here’s how this easier checkout works:


Step 1: Choose the payment method as PayPal

Step 2: Choose " Pay With Debit or Credit Card " in the bottom

Step 3:  Enter your Card No + Expired Date + CSC No on the backside of your card.

Step 4:  Kick the last button: 

Step 5: Sit and get ready to enjoy your beauty.  :-)